Privacy Policy

Purpose of the policy

The purpose of this policy is to inform individuals about:

• the personal information we collect;
• the reasons for and methods of its collection;
• how this information is used, disclosed, and retained;
• the rights you have with respect to your personal information;
• how to contact us with any questions or requests.

This policy applies to all personal information processed by Groupe Routo Inc. in connection with Pédagica’s activities, including professional services, the website, and administrative operations.

Personal information we collect

We collect only the personal information necessary to provide Pédagica’s services and to manage our activities.

Information provided directly

Depending on the nature of the services, this may include:

• First and last name
• Contact information (email address, phone number, mailing address)
• Information related to the child receiving services (e.g., grade level, learning needs, information relevant to follow-up)
• Contact details of parents or legal guardians
• Billing and payment information
• Communications exchanged with us

Information collected automatically

When using our website:

• Connection logs, cookies, and analytics data
• Information about the browser, device, and website usage

We do not collect sensitive personal information unless it is strictly necessary to provide services, and only with explicit consent.

How personal information is collected

Personal information may be collected:

• directly from you (forms, emails, phone calls, meetings);
• in the course of professional services provided by Pédagica;
• through the website and digital tools used;
• from third parties, with your consent or where permitted by law.

Why we collect personal information

Personal information is collected for the following purposes:

• to provide professional orthopedagogical and educational support services;
• to ensure student follow-up and communication with parents;
• to respond to requests for information or services;
• to manage administration, billing, and accounting;
• to comply with legal and professional obligations;
• to improve our website and digital experience;
• to prevent fraud, errors, or unauthorized access.

Personal information is never used for other purposes without consent, unless permitted by law.

Consent

We collect, use, and disclose personal information with the consent of the individual concerned, which may be:

• explicit (written, verbal, or electronic);
• implicit (when information is voluntarily provided for a specific purpose).

Consent may be withdrawn at any time, subject to applicable legal or contractual obligations.

Disclosure of personal information

Personal information may be disclosed to third parties only when necessary, including:

• service providers (technology tools, cloud hosting, management or accounting software);
• legal or regulatory authorities, when required by law.

When personal information is hosted or accessible outside Québec, we ensure that protection measures equivalent to those required under Québec legislation are in place.

We do not sell, rent, or share personal information for commercial purposes.

Security and protection measures

We apply reasonable security measures appropriate to the sensitivity of the information, including:

• administrative controls;
• restricted access to information;
• secure information systems;
• data protection and management practices.

These measures are intended to prevent the loss, theft, unauthorized access, disclosure, or improper use of personal information.

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Retention and destruction

Personal information is retained only for as long as necessary to:

• fulfill the purposes for which it was collected;
• comply with applicable legal and regulatory obligations.

When personal information is no longer required, it is securely destroyed or anonymized.

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Privacy incidents

In the event of a privacy incident involving personal information:

• we will promptly take the necessary measures to reduce risks;
• we will assess whether there is a risk of serious harm;
• where required, we will notify the Québec Commission d’accès à l’information (CAI);
• affected individuals will be informed when the risk is deemed serious;
• an incident register will be maintained, in accordance with the law.

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Your rights

In accordance with Law 25, you have the following rights, among others:

• to access your personal information;
• to have inaccurate or incomplete information corrected;
• to withdraw your consent;
• to request the deletion of information, where applicable;
• to know how your personal information is used;
• to obtain a copy of your information in a structured format (data portability), where applicable.

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Cookies and web technologies

Pédagica’s website may use cookies in order to:

• improve functionality;
• analyze website performance;
• personalize the user experience.

Cookies can be disabled in your browser settings.

Where required, a notice or consent banner will be displayed.

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Person responsible for the protection of personal information

In accordance with Law 25, Groupe Routo Inc., operating Pédagica as a trade name, designates the following individual:

Person responsible for the protection of personal information

Bobby Roussel

Email: info@grouperouto.ca

This person is responsible for ensuring compliance with this policy and for handling any requests related to the protection of personal information.

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Updates to this policy

This policy may be amended to reflect changes in our practices or legal requirements. The most recent version will always be available on the Pédagica website.